Ghostpay virtual cards are single-use and expire automatically after a single transaction or a predetermined period. Therefore, we typically do not offer refunds for completed transactions.
However, if you experience a technical issue that prevents you from completing a valid purchase using a Ghostpay virtual card, you may be eligible for a refund of the card's value.
2. Refund Request Process:
To request a refund, please contact our customer support team at info@ghostpay.org within 3 days of the transaction.
Your refund will be iniciated after a thorough investigation of the issue within 24-48 hours of the request & will be credited to the original payment method within 5-7 business days.
To get instant support, you can also contact us on our official number '+91 80 6218 0438'. Our customer support team is available 24/7 to assist you with any issues.
Provide relevant details about the transaction, including the virtual card number, merchant name, transaction date and amount, and a description of the issue you encountered.
We will investigate your request and determine whether a refund is warranted based on the specific circumstances.
3. Refund Processing:
If your refund request is approved, we will credit the original payment method used to create the virtual card.
Refunds may take up to [number] business days to process, depending on your bank or payment provider.
4. Exceptions:
We reserve the right to deny refund requests if we determine that the transaction was completed successfully or if there is evidence of fraudulent activity.
5. Changes to this Policy:
We may update this Refund Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
This Refund Policy applies specifically to Ghostpay virtual cards. Additional terms and conditions may apply to other services or products offered by Ghostpay.